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What is the EU Right to Repair Directive? Plain-English overview of (EU) 2024/1799

The Right to Repair Directive — (EU) 2024/1799 — forces manufacturers of regulated product categories (washing machines, dishwashers, fridges, vacuum cleaners, smartphones, tablets and the categories ESPR expands to) to repair on request, offer spare parts and tools at a non-discriminatory price, and provide an indicative repair price up front using the standardised European Repair Information Form (Annex I). Repaired products get a 12-month warranty extension. Member states must apply the directive by 31 July 2026.

6 MIN READ · UPDATED 7 JUNE 2026

Direct answer

The Right to Repair Directive (EU 2024/1799, published 13 June 2024) makes repair the default for a defined list of consumer products. Manufacturers must:

  • Repair on request during and after the legal guarantee period for regulated categories
  • Provide spare parts, tools and repair information at a non-discriminatory price to consumers and independent repairers — including software for diagnostic and re-pairing operations
  • Issue a European Repair Information Form (Annex I, standardised across the EU 27) on request, with an indicative price, an estimated time, and the availability of a loan device
  • Extend the legal guarantee by 12 months on any product they repair (not just replace), under the amended Sale of Goods Directive (EU) 2019/771

Member states must transpose and apply the directive by 31 July 2026.

Who this affects right now

The initial scope draws from ecodesign category rules already in force:

  • Household washing machines and washer-dryers
  • Household dishwashers
  • Refrigerating appliances
  • Vacuum cleaners
  • Electronic displays
  • Welding equipment
  • Servers and data-storage products
  • Smartphones and tablets (from the new ecodesign smartphone regulation)
  • Anything ESPR adds via the work plan — textiles and several electronics categories are in the next wave

If you sell into the EU in any of these categories — directly, via Amazon EU, or through retail — the directive attaches to every unit placed on the market after the transposition date.

The European Repair Information Form (Annex I)

This is the single most ecommerce-visible deliverable. The form is standardised across the EU 27 and must include:

  • Product identification (model, type, serial where applicable)
  • The defect description as supplied by the consumer
  • The proposed repair operation
  • An indicative price (or maximum price) in EUR
  • An estimated completion time
  • Availability and conditions of a loan device
  • The validity period of the offer (minimum 30 days)
  • The repairer's identity and contact details

Issued on request, in writing, before any repair work begins. The consumer can compare offers — including from independent repairers — and is not locked to the manufacturer.

What changes for online sellers

  • A Repair Form workflow has to exist before the EU 27 transposition cut-off (31 July 2026)
  • Spare-parts pricing has to be non-discriminatory — same price to a consumer or an independent repairer as to your own service network
  • The 12-month warranty extension on repair has to be reflected in your terms and returns flow — repair, then guarantee resets +12 months
  • Marketplaces (Amazon EU especially) are expected to surface repair availability as an attribute by 2027 — same enforcement pattern as GPSR Article 19 and the EPR registration number

What Regonance does on Right to Repair

  • Detects whether your product sits in a regulated category
  • Generates the European Repair Information Form (Annex I, EU-standard layout) per product, with indicative price and SLA captured from your data
  • Tracks the 12-month warranty extension on repaired units and flags listings that still advertise the original guarantee window only
  • Flags spare-parts gaps — missing public price list, missing diagnostic software access, missing repair instructions

Frequently asked questions

When does Right to Repair start being enforced?+

Member states must transpose and apply the directive by 31 July 2026. National implementation laws are already moving in DE, FR, NL and BE — expect early enforcement to begin in those four markets on day one.

Does it cover all consumer products?+

No. Scope follows ecodesign categories — washing machines, dishwashers, fridges, vacuum cleaners, electronic displays, welding equipment, servers, smartphones and tablets are in scope today. ESPR will add categories (textiles, more electronics) through 2027–2030.

Do I have to repair indefinitely?+

You have to repair for the duration set by the relevant ecodesign regulation for that category — typically 7 to 10 years for spare-parts availability after the last unit is placed on the market. Smartphones and tablets sit at 7 years for parts.

What is the 12-month warranty extension?+

Where a defect is fixed by repair rather than replacement during the legal guarantee, the guarantee on that unit is extended by 12 months from the repair date. This amends Directive (EU) 2019/771 (Sale of Goods).

Do I have to offer the same spare-parts price to consumers and to independent repairers?+

Yes. Article 5 requires non-discriminatory pricing. You can charge a margin, but you cannot price independents out of the market. Diagnostic software and re-pairing tools fall under the same rule.

Where does the European Repair Information Form sit in the workflow?+

Before any repair work starts. The consumer or independent repairer requests it, you issue it in the standardised Annex I format with indicative price, estimated time and loan-device availability, and it is valid for a minimum of 30 days. Regonance generates this form per product.

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AI-assisted informational guidance. Not legal advice. Consult qualified counsel for your specific situation.